Privacy Policy
1. General Provisions
This Privacy Policy outlines how our website "Flexible Tariff Solutions" collects, processes, and protects personal data of users in compliance with the General Data Protection Regulation (GDPR), the data protection framework of the United Arab Emirates, and other applicable international standards. The protection of user privacy is a core principle of our operations. This Policy applies to all visitors, registered users, and partners interacting with our website. By using our website, you confirm that you understand and agree with the provisions set forth in this Privacy Policy. The purpose of this document is to provide transparency, safeguard users’ rights, and ensure lawful, fair, and secure processing of information.
2. Information We Collect
We collect personal and non-personal information that is necessary to provide and improve our services. This may include name, email address, telephone number, device identifiers, IP addresses, geographic location data, preferences, browsing history, and other relevant details. We may also collect technical information about the devices used to access the website, including browser type, operating system, and internet service provider. Information may be collected directly from users when they provide it voluntarily, as well as automatically through cookies and analytical tools. All information is collected in accordance with applicable UAE laws and GDPR requirements.
3. How We Use Information
The information collected is used for the following purposes: to deliver services, to ensure proper functionality of the website, to analyze and improve performance, to personalize user experiences, to provide relevant updates, and to comply with legal obligations. We may also use the data for statistical purposes, internal auditing, and enhancing security measures. Information is never used for unlawful purposes, and all processing is conducted in line with the principles of necessity, proportionality, and data minimization as mandated by GDPR and UAE law.
4. Data Protection and Retention
We implement technical, administrative, and organizational security measures to safeguard personal data against unauthorized access, alteration, disclosure, or destruction. Such measures include encryption, restricted access, and secure storage protocols. Data is retained only for as long as necessary to fulfill the purposes for which it was collected, unless longer retention is required by law. After the retention period, information is securely deleted or anonymized in accordance with recognized international standards. We regularly review and update our security practices to address new threats and maintain compliance with applicable laws.
5. Sharing Information with Third Parties
Personal information is not sold, leased, or exchanged with unauthorized third parties. Data may be shared with trusted third-party partners or service providers solely for the purpose of delivering services, maintaining functionality, or ensuring compliance with UAE and international regulations. When data is transferred outside the UAE, it is protected through contractual safeguards and in compliance with GDPR rules for cross-border data transfers. Any sharing of personal data with governmental or regulatory authorities occurs only when required by law or authorized court order.
6. Use of Cookies
Our website uses cookies and similar technologies to improve user experience, analyze site traffic, and remember user preferences. Cookies may collect anonymized data that helps us tailor our content and functionality. Users are informed about the use of cookies upon their first visit to the site. Cookie use is limited to legitimate interests and always in line with GDPR and UAE regulations. Users may manage or disable cookies through their browser settings, though certain functions of the website may become limited.
7. User Rights
Users have the right to request access to their personal data, the right to rectification of inaccurate information, the right to erasure under certain circumstances, the right to restrict processing, the right to data portability, and the right to object to processing. Users also have the right to lodge a complaint with the relevant supervisory authority if they believe their rights are being violated. These rights will be respected in full compliance with GDPR and UAE laws, and all requests will be processed promptly and transparently.
8. Changes to the Policy
We reserve the right to amend this Privacy Policy at any time in response to evolving legal requirements, business needs, or technological advancements. Updated policies will be posted on our website with clear indications of changes. Users are encouraged to review this Policy regularly to stay informed. Continued use of the website after changes implies acceptance of the updated provisions.
9. User Consent
By using our website, users consent to the collection, processing, and storage of their personal information as outlined in this Privacy Policy. Consent is considered freely given, specific, informed, and unambiguous. Users may withdraw consent at any time, subject to legal obligations that may require continued processing. Withdrawal of consent will not affect the lawfulness of data processing conducted before the withdrawal.
🏢 FlexNet
📍 Bay Square Building 12, Business Bay, Dubai, UAE
📞 +971 4 242 0501